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Why Should You Consider Switching To A Weave Alternative?
If you are a Weave user, you must know that there are plenty of alternatives out there that offer a lot more value than Weave does, not only in terms of functionality but also in other important aspects like customer service, pricing, Integrations, automation etc. Here are our top reasons why you should be looking for a Weave alternative –
Not the best customer service
The customer support offered by Weave is not as per standards. Here are some reviews by customers about the same:
“The initial setup and onboarding was HORRIBLE. The first guy who came was a local yahoo who knew nothing about the actual product and didn’t even install all our phones.”
“Sometimes it’s hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.”
Source: Capterra
As per Capterra, Weave’s customer support is rated 3.6 out of 5, whereas most weave alternatives have been rated 4 stars or above on customer support.
Users today need unwavering 24/7 support that makes their life easier. If you have signed up for a software to ease out processes and bring in operational efficiency you should never be left hanging when you need support.
Support is something that Weave needs to work on as it is a major issue faced by almost all of its customers. This is a major reason why people are looking for a Weave alternative. Here’s a quick comparison of how weave compares to major alternatives when it comes to customer support
Less value for money
The basic weave subscription is priced at $399, with an additional setup fee of $750. A $750 additional setup fee is something that not many companies charge. (Source: SoftwarePundit) It is either free of charge, very nominally priced, or even waived off.
Such a high setup fee does put off customers. It is because of this fee that the product becomes expensive for customers.
Though this is a one-time fee, it is still an additional expense that the customer has to incur, especially when there are other players that do not charge a dime. But this strategy of charging a huge setup fee does make it difficult for weave customers to switch to alternatives
On top of that, if the customer needs the reviews functionality then they need to pay an additional $100.
So, if a customer need to purchase the product, with the reviews functionality, they need to pay a total of $1250, which is around 3-4 times more expensive than most competitors.
On top of that, the features that are offered in this price package are way lesser than what other Weave alternatives offer.
Even the monthly fee charged by Weave($399) is quite high, which is a huge factor for businesses to make a switch, especially when there are better alternatives available that offer better features at a much lower price.
Complicated pricing
There are three pricing plans offered by Weave, namely Essentials, Pro, and Elite. The Essentials plan contains basic features that customers can use for engagement and retention. The pro version offers only three add-on features, and the Elite version offers an additional 3 features.
But if you compare Weave’s basic version with the basic versions of alternatives, it is not feature-rich. This is what customers have to say about the pricing:
“The price is extremely high and much higher than their competitors. If the product was reliable and customer support was better it would still be high but when the product is unreliable and customer service is completely unresponsive the cost is prohibitive.”
(Source: Capterra)
Since businesses require functionalities like email marketing, online scheduling, bulk texting, customer recall, and reviews; they will have to sign up for the Pro version, which is going to burn a hole in their pockets.
Since the pricing is quite complicated and has a lot of added fees, the value for money is very low. The price hurts even more when the features offered in the core package are quite less, so essentially businesses are paying more money for fewer functionalities.
Businesses usually look for flat rates that can be customized as per their requirements, provided that the package has enough features. Hence pricing is another reason why businesses are looking for a Weave alternative.
Top Weave Alternatives
There are a lot of emerging and established players that are great alternatives to Weave. If you are looking for a Weave alternative, here are some great options that you can consider and compare:
- Emitrr
- NexHealth
- Klara
- Solutionreach
- PatientPop
- RevenueWell
Let’s compare all of these with Weave, based on the following factors:
- Features
- Support
- Reviews
- Pricing
Let’s get started with our quest to find the best Weave alternative!
Choose Your Ideal Weave Alternative: 4 Key Factors To Look At
#1: Features
Key highlights:
This table highlights all 6 Weave alternatives, out of which, Emitrr offers the maximum features.
Out of all the listed features, Weave falls short of 11 functionalities. Businesses need these features to function efficiently and to streamline operations. They would not want to sign up for a software that costs a lot and yet doesn’t offer everything they need.
#2: Support
Customer service is an important element of any business as it helps recover customer acquisition costs, foster brand loyalty, and spike overall growth.
Whether you provide end-to-end support to your customers, across all channels, round the clock; determines your place in this highly competitive marketplace.
Here is a comparison of all Weave alternatives and the available support options.
Key highlights:
- Out of all the Weave alternatives, only Emitrr offers all 6 forms of support.
- Only RevenueWell offers 24/7 Live Rep apart from Emitrr, no other alternative offers such a support feature.
- Klara and NexHealth offer selective support services.
#3: Reviews
Did you know that over 95% of customers read online reviews about local businesses before making a purchase? Reviews add credibility to a business and help the customer make a sound decision.
While positive reviews garner more clients and revenue, negative reviews tend to spoil the online reputation of a business. Here are the reviews that customers have left for Weave and its alternatives:
WEAVE
Key highlights:
- The customer support is not upto the mark
- There are issues with the phone
EMITRR
Key highlights:
- Ease of use
- Great customer support
- Ability to customize features as per needs
KLARA
Key highlights:
- High price
- Complicated usage in case of duplicate profiles
NEXHEALTH
Though Nexhealth is a good product and has good reviews overall, here are some key highlights of this product:
- Costlier than other Weave alternatives
- Lacks a lot of basic features offered by other Weave alternatives such as missed calls to text, web chat, location-based interactions, customer surveys, and more
- Does not offer 24/7 live customer support
SOLUTIONREACH
Key highlights:
- Too many glitches
- Easy navigation
- Poor customer service
PATIENTPOP
Key highlights:
- Poor customer support
- Issues with multiple features
REVENUEWELL
Key highlights:
- Not good value for money
- Issues with integration
- Poor customer support
Reviews: Overall comparison
Key highlights
- Weave’s customer service and value for money are average and its likelihood of recommendation is only 64 per cent.
- SolutionReach too is average as it has a below 4-star rating in multiple aspects such as customer service, features, and value for money.
- PatientPop is also not worth the price as the features offered are limited.
- Though NexHealth has scored excellent ratings in all aspects, it has limited functionality. It lacks multiple basic features.
- RevenueWell has also secured good ratings in all aspects, but it has significant issues with integrations and customization.
- Emitrr has been given the badge of an emerging favourite for small businesses as it offers way more than what Weave does. Emitrr is known for its customer service and value for money.
#4: Pricing
The final factor that you need to consider is the price of the product that you want to go ahead with. Here’s a price comparison of all the Weave alternatives:
Key highlights:
- Weave, SolutionReach, and PatientPop are the most expensive options
- NexHealth and RevenueWell are moderately priced
- Emitrr and Klara are the least expensive options
Emitrr is the most economical as it offers a wide range of functionalities in the $149 package, such as two-way texting, group texting, webchat to text, missed call to text, facebook and google my business messages and advanced analytics.
All the other alternatives do not offer this wide bucket of features in their starting/standard packages. Hence, the value for money for Emitrr is the highest among all Weave alternatives.
Which Is The Best Weave Alternative?
Emitrr vs Weave vs NexHealth vs Klara vs SolutionReach vs PatientPop vs RevenueWell
Now that we have given you a comprehensive view of all the Weave alternatives available, there are some that stand out for their capabilities, some for their customer service, and some for their price.
Whether it is providing excellent customer experience, garnering more reviews, attracting more customers, engaging with them, setting campaigns, and providing unwavering support; Emitrr comes will all those offerings at an affordable price.
Why Is Emitrr The Best Weave Alternative?
Emitrr is the best Weave alternative as it offers everything that Weave does, and much more at a price that doesn’t burn a hole in the customer’s pockets. There is no setup fee, no hidden or additional charges, no fees for onboarding and training and no contractual obligations. All these facilities are provided free of charge.
While Emitrr directly compares with Weave, it offers a lot of features that Weave doesn’t.
24/7 support
Emitrr’s support services are highly talked about as the customer support team is quite hands-on with every minor issue that the customer faces. The team is quite responsive and also strives to resolve issues and address queries as early as possible.
Centralized dashboard
You can add as many team members, locations, and phone numbers as you can. The best part is that you can manage all these elements from one single dashboard.
Automation capabilities
Automation is something that saves time and effort, and Emitrr strives to make business operations more efficient. With automated texting capabilities, you can streamline all tasks at hand, thereby saving hours worth of time which you can redirect elsewhere.
In-chat features
When you open a conversation, you can:
- Mark the chat as read/unread
- Assign it to a team member
- Add a note for a team member
- Print the conversation
- Block the contact
- Set a status/disposition
Folders
You can even create folders for your conversations to keep them in one place. You can add as many folders as you like, edit those folders, and delete the folders. Folders help you keep your conversations organized.
Group texting
Emitrr offers the group texting capability to ease out communication among team members and even customers. Weave doesn’t offer this feature. Group texting is important as it helps boost transparency and saves time.
Mass texting
Emitrr allows customers to send personalized mass texts, with a variety of text templates and multiple properties to choose from. You can also add images and documents to your mass text messages and send the texts to as many people as you want.
Open/close conversations
When you hane hundred of conversations in your inbox, it is almost impossible to keep on scrolling to find conversations. Emitrr allows you to mark conversations as open and closed. So whenever you mark a conversation as closed, it will go in a separate inbox called closed. You’ll have separate inboxes for open and closed conversations to avoid confusion.
Translation
This is a very unique feature of Emitrr that breaks the linguistic barriers and allows you to converse with customers who speak different languages.
When you send them a message in English, the message will get translated into the language that your customer speaks. Similarly, when they respond in a different language, the message will get translated into English for you. This further helps build strong relationships between you and your clients.
Schedule-based texting
You can easily use your schedule to text your customers in dicey situations, instead of picking up your phone and dialing every single customer. You can either communicate with selective customers on your schedule or communicate with all customers in one go.
Track metrics
With Emitrr, you can track your missed calls, dispositions, review requests sent, review summary, texting usage, and booking requests.
All these features, coupled with excellent customer reviews, end-to-end customer support, and reasonable price make Emitrr the best Weave alternative.
How To Switch From Weave To Emitrr?
Switching from Weave to Emitrr is not difficult at all, all you need to do is give the support team a go-ahead and they will take it from there.
- The team will move all your contacts and automations easily without charging a dime
- The team will take care of porting your number and text-enabling it.
- If there are any VoIP setups such as Phone trees or call queue groups; the team will bring in the exact setup so that there is no learning curve
- The team will move the integrations to your current practice management software seamlessly
- There will be a complete onboarding and training process to help you get started
- If there are any issues or questions, the team will be there to help you get through
Now that you have a clear idea of what you currently have and what you’re missing out on, it’s time for you to make a switch! Book a demo and discover what Emitrr has in store for you!
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