4.9 (400+
reviews)
Introduction
Textedly is a popular text message marketing platform. It is a tool that businesses use for mass texting. It has been around for almost 7 years and is primarily used by small businesses to build their subscriber list through keywords. Textedly comes with its own set of limitations which is why looking a alternatives before finalizing on Textedly will help you out a lot!
Why Should You Consider Switching To A Textedly Alternative?
If you are a Textedly user, or if you are evaluating better alternatives then you have arrived at the right place. It’s important to consider Textedly alternatives because Textedly may not meet all business needs. Some drawbacks include limited features, potential issues with customer support, and pricing concerns. Exploring alternatives ensures you find the best fit for your business messaging requirements.
Let us deep dive into each of the alternatives to explore features, pricing, and customer support.
Reasons To Look For A Textedly Alternative
Textedly Pricing
– Prices range from $24 to $2800 per month, further complicating decision-making
– Textedly offers 12 pricing plans, causing confusion for customers.
– Lower-priced plans lack features, leading to dissatisfaction.
– Customers often end up with plans that don’t meet their needs.
– Many Textedly users seek alternative services due to these issues.
– Annual subscription plans commit customers for 12 months, irrespective of encountered problems.
– Textedly offers add-on features such as keyword personalization, SMS notifications, auto-replies, voice calls, 10DLC, drip campaigns, and Instagram texting. These add-ons come at an extra one-time cost on top of the existing pricing packages.
– With 12 pricing packages already available, the inclusion of add-on features further complicates decision-making for customers.
– Flat-rate pricing would be preferable as it provides clarity on what each package includes and ensures customers are not charged extra.
Textedly Customer Support
– End-to-end customer support is crucial for SaaS companies due to the learning curve for new users.
– Lack of adequate support can hinder customers from maximizing the value of the product.
– Textedly’s customer support is lacking, with users frequently encountering issues such as unresponsive emails, calls, or texts when seeking assistance.
– Many Textedly customers report difficulties in canceling their subscription plans.
– Despite Textedly’s claim of canceling accounts via Live Chat, users often have to resort to contacting the support team via email for cancellation.
The review below sums up issues with pricing and support:
Recently raised their rates without informing existing customers
In my opinion, terrible customer service
Would not adjust to my needs as a customer
Would not answer questions that I had
Did not offer options to resolve my issues
Did not listen to my concerns
Would not release purchased product for me to use
Rates are ridiculous with price increases
Source: TrustRadius
No customer wants to sign up with a service provider that doesn’t offer help whenever they’re stuck. This is also why people are switching to Textedly alternatives.
Textedly Features
– Many Textedly customers express dissatisfaction with the limited number of keywords offered.
– Even the highest-priced package provides only 50 keywords.
– Reviews from Textedly customers highlight issues and frustrations related to the limited keyword allocation.
“It would help if you can have more keywords for the same monthly rate. We need to track different groups on our list and it will help if it is possible to use different keywords without paying extra. You will attract more clients with this flexibility.”
Top Textedly Alternatives
1. Emitrr
2. EZ Texting
3. SimpleTexting
4. SlickText
5. TextMagic
6. Avochato
7. TextUs
8. Heymarket
9. Text-Em-All
10. TextRequest
11. Tatango
To help you select the best Textedly alternative, you need to compare all these options on the basis of four main factors:
- Features – To understand whether the offerings meet your requirements
- Support – To ensure that you don’t face any issues with customer support ever again
- Reviews – To gain an all-encompassing insight into what people say about each alternative
- Pricing – To finally see if the price fits your budget
Let’s dive deeper into each of these alternatives to help you make an informed choice.
Choose Your Ideal Textedly Alternative: 4 Key Factors To Look At
#1: Features
If you’re looking for a text messaging platform that would help you engage with your customers in the best way possible, you need to choose the one that offers the most functionalities at the most reasonable price.
Key highlights:
- Emitrr stands out among all the Textedly alternatives as it offers all the listed features.
- All Textedly alternatives offer two-way texting.
- Emitrr, SimpleTexting, Avochato, and Heymarket are the only Textedly alternatives that offer Group Texting, which is an important feature for internal communication.
- Only Emitrr and Tatango offer location-based interactions, another important feature to reach out to customers effectively.
- Emitrr and Avochato are the only Textedly alternatives that offer Facebook and Google Business Messaging
- No other platform apart from Emitrr offers comprehensive reputation management capabilities.
- SimpleTexting is the only Textedly alternative that doesn’t offer live chat.
#2: Support
Having broken down each Textedly alternative based on its features, let us now take a deep dive into the kind of support they offer. The table below will help you understand whether the support provided by each of these alternatives aligns with your expectations.
Key highlights:
- Emitrr, TextRequest, and Tatango are the only Textedly alternatives that offer all forms of support.
- Heymarket offers only email and chat, which are very basic in terms of support.
- SimpleTexting, SlickText, and EZTexting offer all types of support except 24/7 Live Rep.
- All Textedly alternatives offer email and chat support.
Now that you have garnered extensive knowledge of the support front of each of the Textedly alternatives, it is time to see what customers say about these alternatives.
#3: Reviews
Listening to what current and past customers have to say about a particular product is a great way to assess if it will be a good fit for you or not. Let’s go over the common reviews left by the Textedly customers and also the customers of Textedly alternatives:
TEXTEDLY
Sources: Capterra, G2
Key highlights:
- Poor customer support
- Limited keywords
- User-friendly interface
EMITRR
Sources: Capterra, G2
Key highlights:
- Excellent customer support
- User-friendly interface
- Diverse range of features
- Standard pricing
TEXTMAGIC
Sources: Capterra, G2
Key highlights:
- Easy to use
- Poor customer support
- Issues with message speed, delivery
SIMPLETEXTING
Sources: Capterra, G2
Key highlights:
- Limited integrations
- User friendly interface
- Average customer service
AVOCHATO
Sources: Capterra, G2
Key highlights:
- Limited features
- User-friendly interface
- Expensive product
HEYMARKET
Sources: Capterra, G2
Key highlights:
- User-friendly interface
- Issues with integrations
SLICKTEXT
Sources: Capterra, G2
Key highlights:
- Poor customer support
- Expensive product
- User-friendly interface
- Restricted character limit
EZ TEXTING
Sources: Capterra, G2
Key highlights:
- Expensive product
- Easy navigation
- Average customer support
TEXTUS
Sources: Capterra, G2
Key highlights:
- Tricky user interface
- Slow customer support
TEXT-EM-ALL
Sources: Capterra, G2
Key highlights:
- Tricky user interface
- Easy payment structure
- Issues with the app
TEXT REQUEST
Sources: Capterra, G2
Key highlights:
- User-friendly interface
- Frequent glitches
TATANGO
Sources: Capterra, G2
Key highlights:
- User-friendly interface
- Issues with scalability
- Frequent glitches
- Expensive product
- Limited features
Overall, while looking for the best Textedly alternative, you need to see whether the offerings meet your needs, whether the support offered is satisfactory, and whether the price is reasonable. Speaking of pricing, let’s explore it in the next section.
#4: Pricing
Now that you have gone through the features, support, and reviews of each Textedly alternative, it is finally time to do a price comparison to understand which offers the most value for money. The table below will help you cement your decision.
Key highlights:
- TextMagic, SimpleTexting, Avochato, and EZ Texting are the most expensive Textedly alternatives. Though they start at a very low and attractive price, their starting packages don’t offer everything you need. You will eventually have to buy their pricey packages to be able to avail all the features.
- Heymarket, Tatango, and EZ Texting have the lowest value for money.
- Emitrr and Heymarket are the most affordable Textedly alternatives. However, Heymarket doesn’t offer as many features as Emitrr does.
- Though TextUs starts at $250 per month, it only offers only 5 accounts and 2000 messages in this package, which isn’t enough.
- In the case of Text Request, there are four plans, but if you want to send more than 2500 messages, but less than 6500 messages per month, you have no choice but to settle for the Corporate Plan and pay for 6500 messages.
- Text-Em-All has a very complicated pricing structure and is either based on the credits used or the phone numbers. There are limits to the number of messages one can send.
- Tatango’s pricing plans start at $500, which is expensive. Moreover, there is an additional setup fee, a software fee, and a messaging fee.
As you can see, there are a lot of pricey options and a lot of affordable options available. We strongly suggest that you carefully look into each of these alternatives to see which one best suits your budget and use case.
Which Is The Best Textedly Alternative?
Having compared Textedly alternatives on four different aspects, let us now do an overall comparison and see where each of these options stands.
Key highligts:
- Emitrr and SlickText are the highest-rated in terms of features.
- Emitrr and SlickText are known for providing great customer service.
- EZ Texting is the lowest-rated in the aspect of customer service.
- Though SlickText has good ratings, it is more expensive than Emitrr.
- Emitrr and Text-Em-All are rated the highest in terms of ease of use.
- Emitrr has a great overall rating. EZ Texting has the lowest overall rating.
After going through 12 Textedly alternatives on various aspects, you must have had a sound understanding of what each offers, at what price, and whether it’s going to meet your goals and expectations.
What we have found is that Emitrr is the best Textedly alternative as it offers the most features, provides all forms of support, is pocket friendly, and is recommended by users. Let’s see how Emitrr is different from Textedly:
EMITRR VS TEXTEDLY
Key highlights:
- Emitrr offers way more features than Textedly (Check Features section)
- Emitrr’s pricing is affordable and simpler than that of Textedly
- Based on the features offered at the price range, Emitrr offers great value for money
- Emitrr’s round-the-clock support makes it the better choice
- People who have used Emitrr are more likely to recommend it to others
- Features such as customer segmentation, campaigns, and list building are not as advanced in Textedly
Why Is Emitrr The Best Textedly Alternative?
Here are a few distinct reasons why Emitrr is the best Textedly alternative:
No Contractual Obligations
Emitrr doesn’t bind its customers with unnecessary contracts as it believes in the customers, addresses their queries, and offers the best possible solutions. In sharp contrast to alternatives that have contractual obligations, Emitrr strives to build lasting relationships with customers by offering diversity and affordability in the product.
Real-time Message Delivery
Having spoken to a lot of Textedly customers, we found out that they were facing issues with message delivery; there were delays. If you switch to Emitrr, you won’t face any delays with respect to sending or receiving messages, thereby ensuring operational efficiency at all levels.
No Hidden Charges Or Fees
You will be billed on a monthly basis, and there will be no setup fee or extra charges for more features. The packages will be customized as per your requirements and you will only be charged for what you need. The entire onboarding and setup will be done absolutely free of charge.
No Downtime Or Glitches
Customers often complain about frequent glitches and downtime while using Textedly. You won’t face the same inconvenience while using Emitrr. The product has been designed to make your job easier, not difficult. You will enjoy 100% uptime while using Emitrr.
Unwavering Support
The support team at Emitrr is highly responsive and is available whenever you need them. The team will address your queries and provide you with a solution as quickly as possible. Not many Textedly alternatives or even Textedly offer end-to-end customer support, which is a major reason customers don’t find the product reliable.
A Diverse Range Of Features
Emitrr is rich in features that cover all your needs, irrespective of your industry. Whether you need to automate your texting, attract more leads, retain customers, engage customers in SMS marketing campaigns, or enhance your online presence; you can do everything with Emitrr. The best part is that you get everything at a price that doesn’t burn a hole in your pocket.
Speaking of features, here are some key features that make Emitrr the preferred choice:
Keywords
In Textedly, there’s a limit to how many groups one can create/ keywords one can use. As we mentioned earlier, even the most expensive plan in Textedly will give you access to 50 keywords. Emitrr offers you unlimited keywords. To be able to successfully run marketing campaigns, you need to have ample keywords. Emitrr doesn’t restrict you on that front, and you can enjoy a vast bracket of keywords, and this is not subjective to the package you choose.
Webchat To Text
You can easily convert your website visitors into text by continuing those conversations on the Emitrr portal. Your customers need not go onto your website, again and again, to continue conversing with you. You can keep them engaged by continuing those conversations and converting leads into customers.
Missed Call To Text
If you’re missing too many calls lately, then this feature will help you bring that number down to zero. Emitrr’s missed call-to-text feature allows you to send an automated text message to your callers if you’re not available to take those calls. Whether it is out of office hours, the weekend, or a holiday; all your missed calls will be converted to text messages. This will ensure that you do not miss out on any potential leads.
Landline Texting
This feature allows you to use your landline number to converse with your customers. Our support team will text-enable your landline number. With your number enabled for sending and receiving text messages, you won’t need to have a separate number for texting. Emitrr will facilitate two-way texting on your landline number.
Group Texting And Mass Texting
With Emitrr’s group texting ability, you can send text messages to group members internally, enabling seamless communication. Whenever you type a new message, you can select whether you want to send it as a group text or send it to multiple contacts without a group message. If the case is the former, the messages will be visible to all members of the group, and all responses will be shared in that same group.
If the case is the latter, the message will go to all the contacts at once, but the responses will come as separate message threads. The recipients won’t be able to see each other’s messages. This is called mass texting. Whether you wish to send a group text or mass text, you can do it easily with Emitrr.
In-chat Features
Emitrr comes with many exciting features that help streamline conversations. When you open a conversation, you can:
- Assign it to a team member
- Add a note to it
- Mark it as read/unread
- Set a disposition
- Mark it as open/closed
- Folderise the conversation
- Block the contact
- Print the conversation
Folders
Emitrr allows you to folderize your conversations to keep your work organized. You can create new folders, move conversations to specific folders, and even delete folders.
Automated Reminders/Follow-ups/Cancellations
Emitrr allows you to send automated appointment reminders to your customers, and send follow-up messages to ensure that you keep your schedules full. You can even select from a set of available templates and set a cadence for those reminders.
Schedule-based Texting
You can easily use your schedule to text your customers in dicey situations, instead of picking up your phone and dialling every single customer. You can either communicate with selective customers on your schedule or communicate with all customers in one go. This is schedule-based texting.
Review And Reputation Management
Emitrr allows you to seamlessly run drip campaigns to enhance your online reputation. You can pick the channel for requesting reviews from your customers, and determine the cadence for sending our review requests and follow-ups. Also, a notification is sent whenever you get a new review, and you can even manage all reviews under one dashboard, you need not check different platforms for reviews. You can also respond to those reviews from that dashboard.
How To Switch From Textedly To Emitrr?
Switching from Textedly to Emitrr is easy. Here’s how:
- The support team will offer end-to-end assistance in data migration.
- The team will text-enable your existing number and ensure compliance with carrier requirements, and changes in the business messaging industry.
- The team will help with 10DLC registration.
- Your team will be given all the required training to help in the easy transition from Textedly to Emitrr, free of cost.
- If there are any issues or questions, the team will be there to help you get through
- All your integrations will be moved to your current CRM.
Now that you have a clear idea of what’s out there and what you’re missing out on, it is time to make a switch and move to a better Textedly alternative. Better pricing, amazing support, great reviews, and attractive functionalities; what’s not to like? Book a demo to see what Emitrr has to offer!