OpenPhone Alternatives: Compare Features, Pricing, Pros & Cons

Posted by Shruti Subramanian | Last updated: June 21, 2024 | Featured

Introduction

Openphone is a popular phone system for small businesses. Teams use Openphone as an integrated communication solution offering calls and texts under one platform. Openphone may have been a popular choice for many due to its low pricing plan. It’s also a good solution for small businesses or solopreneurs. However, even the best communication software’s have formidable competitors.

Let’s compare popular Openphone alternatives on the basis of their features, pricing, reviews, and support.

Top 10 OpenPhone Alternatives Emitrr

Following is the list of top 10 OpenPhone competitors:

1. Emitrr

Emitrr is a popular Omni-channel communication platform. It provides communication features for texting, calling, and email making it one of the best OpenPhone alternatives. Emitrr offers a range of VoIP features which when used along with its texting capabilities make for an efficient customer engagement tool. Here are some of the VoIP features, Emitrr offers:

Emitrr Features

Set up one or multiple call trees
Setup call groups with multiple extensions/team members
Define call routing rules for each call queue group
Setup multiple extensions
Define how your VOIP is set during and after hours
Call recording settings – Automatically record / not record all calls
Setup call forwarding rules for each user/extension
Add new numbers, teams, or locations in no time
Access Emitrr’s cloud phone on any desktop or app unlike legacy phone systems
Sync with internal team members using extensions with direct dial
Leverage advanced analytics to improve metrics such as AHT, missed calls, response times, and more
Engage in one-on-one conversations with users
Send group texts and mass texts to customers
Allow customers to book their own appointments
Set up SMS marketing campaigns
Engage in secure text messaging with recipients
Schedule text messages for later
Assign conversations to team members and add notes for context
Send an automated text message whenever you miss a call
Send review requests via text message

Emitrr Pros

Excellent call quality
Intuitive platform
Advanced texting capabilities
Excellent support staff

Emitrr Cons

More advanced VoIP features are yet to be launched

Emitrr Pricing

Contact Emitrr’s customer support to get a quote. Book a call using this link.

Emitrr Support

Emitrr has a 5/5 Customer Support rating on Capterra. Support channels available are:
Phone Support
Email/Help Desk
24/7 (Live rep)
Chat
FAQs/Forum
Knowledge Base

Emitrr Reviews

2. Ooma

Ooma is a phone, video, and messaging solution used by businesses of various sizes. They mostly offer physical business phone systems as opposed to cloud communication. Wireless options are a bit limited. Ooma Office Pro is the only plan that offers text and VoIP calling.

Ooma Features

Call conferencing
Call routing
Call transfer
Call forwarding
Voicemail transcription

Ooma Pros

Straightforward pricing

Ooma Cons

Texting is only available on higher tiers.
Poorly designed user interface
Forced payment for unnecessary features like intercom calling and analog fax machine support

Ooma Pricing

Essentials: $19.95
Pro: $25.95
Pro Plus: $29.95

Ooma Support

Ooma has a customer support rating of 4.5/5 on Capterra. Support options available are:
Phone Support
Email/Help Desk
24/7 (Live rep)
Chat
FAQs/Forum

Ooma Reviews

3. Nextiva

Nextiva is an all-in-one customer experience platform popular for its VoIP features.

Nextiva Features

Call Center Management
Call Conferencing
Call Queues
Call Recording
Multi-Channel Communication
VoIP Connection
Video Conferencing

Nextiva Pros

Diverse features
Ease of use

Nextiva Cons

Buggy software
Inconsistent customer support

Nextiva Pricing

Starts at $30 per month

Nextiva Support

Nextiva has a customer support rating of 4.6/5 on Capterra. Support channels are:
Phone Support
Email/Help Desk
FAQs/Forum

Nextiva Reviews

4. Dialpad

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk for calling, Dialpad Contact Center for contact center management, and Dialpad Sell, which is an automated sales dialer.

Dialpad Features

Call routing
Call monitoring
Call conferencing
Call recording
Call center management
Voicemail
Call center management
Custom IVR

Dialpad Pros

System sound clarity
Voice AI feature
Ease of Use
Precise transcription

Dialpad Cons

Integration issues
Limited features
False advertising
Cancellation issues
Hidden fees

Dialpad Pricing

Standard: $15
Pro: $25
Enterprise: On quote

Dialpad Support

24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
Customer service rating of 4.1/5 on Capterra

Dialpad Reviews

5. Vonage

Vonage is a business platform that offers a plug-and-play service that runs on high-speed internet. Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

Vonage Features

Call center management
Call routing
Call recording
Call conferencing
Call transfer
ACD

Vonage Pricing

Mobile: $19 per user per month
Premium: $29 per user per month
Advance: $39 per user per month

Vonage Support

Vonage has a customer support rating of 3.7/5
Phone Support
Email/Help Desk
FAQs/Forum
24/7 (Live rep)

Vonage Pros

Easy set up
Feature-rich

Vonage Cons

Bad customer support
Limited integrations
Platform is not user-friendly
Compulsory long-term contracts
Expensive

Vonage Reviews

6. RingCentral

RingCentral’s RingEX is a unified communications solution that allows users to take and make business calls, voice messages, faxes, and text messages anywhere.

RingCentral features

Call Center Management
Call Transfer
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
IVR/Voice Recognition
Call Routing
Automatic Call Distribution

RingCentral Pros

Intuitive software
Reasonable price

RingCentral Cons

Bad customer support
Issues with SMS setup

RingCentral Pricing

Starts at $20 per month

RingCentral Support

RingCentral has a customer support rating of 4.0/5
Email/Help Desk
Phone Support
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

RingCentral reviews

7. Aircall

Aircall is a phone and communication platform aimed at enhancing business communication and collaboration.

Aircall Features

Call center management
Call conferencing
Call queues
Call recording
Real-time reporting

Aircall Pros

Good for organizations making international calls

Aircall Cons

Limited texting features
On the costlier end
Binding contracts
Requires minimum users for each plan

Aircall Pricing

Starts at $40 per month

Aircall Support

Aircall has a customer support rating of 4.1/5 on Capterra. Support options available are:
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Aircall Reviews

8. JustCall

JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp

JustCall Features

Call routing
Call monitoring
Call conferencing
Call recording
Call center management
Voicemail transcription
Call center management
IVR/ Voice recognition

Just Call Pros

Easy set-up process
Ease of use
User-friendly interface

JustCall Cons

Issues with the Call transfer feature
Unauthorized charging
Bad call quality

JustCall Pricing

Essentials: $19
Team: $29
Pro: $49
Business: On quote

JustCall Support

Customer service rating of 4.3/5 on Capterra. Support options available:
24/7 (Live rep)
Chat
Knowledge Base
Email/Help Desk
FAQs/Forum

JustCall Reviews

9. Grasshopper

Grasshopper is a virtual phone system for small and medium businesses. Grasshopper caters to small businesses specifically with its pricing also allowing separate lines for personal and business use.

Grasshopper Features

Call Center Management
Call Conferencing
Call Logging
Call Monitoring
Call Routing
IVR

Grasshopper Pros

Ease of use
Affordable

Grasshopper Cons

Limited features
Outdated messaging features
Poor customer service

Grasshopper Pricing

Starts at $14

Grasshopper Support

Grasshopper has a customer service rating of 4.4/5 on Capterra.
FAQs/Forum
24/7 (Live rep)
Phone Support
Knowledge Base
Email/Help Desk
Chat

Grasshopper Reviews

10. CallHippo

CallHippo is a cloud-based VoIP phone system designed to meet the communication requirements of startups and small businesses. Available both as a web app and a mobile-based application.

CallHippo Features

Call Recording
Call Reporting
Call Routing
Contact Management
IVR/Voice Recognition

CallHippo Pros

User friendly
Easy set up

CallHippo Cons

Unfair billing practices
Bad call quality
Cancellation issues

CallHippo Pricing

Starts at $20 per user per month

CallHippo Support

CallHippo has a customer support rating of 4.6/5 on Capterra and offers the following support options:
Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

CallHippo Reviews

Why Should You Look For An OpenPhone Alternative?

Limited Integrations

Openphone only offers a handful of integrations and that too at a very basic level. If you run a business that uses various tools and software, Openphone may not be able to serve your integration needs well. It lacks native integrations big time and only works on integrations through a handful of Zapier integrations.

“OpenPhone is difficult to integrate with anything.” (Capterra)

Limited Features

Since Openphone is priced at the lower end of the VoIP software spectrum, it is only able to offer limited features. Important and basic features such as call recording, call monitoring, call transfer, voice mail, etc, are missing from their features.

Bad Customer Support

Openphone customers have gone so far as to say that Openphone’s customer support is “non-existent”

“There is no telephone customer support. You can only have customer support by email which takes 24-48 hours for a reply. After not getting responses to my requests for help, I found out there were no refunds.” (Capterra)

“They show the customer support number but when you call they say “we don’t offer phone live support”. Then I emailed for support and they said “we are on a much-needed break, contact us after Jan 3rd”. And here I have a critical issue where I am not getting calls which are impacting me severely.” (Capterra)

Long Onboarding Time

Openphone customers have reported that onboarding and porting numbers can take up to a couple of weeks. This can lead to significant business loss.

“The time to get set up and more the time to get my number ported to a cellular service provider when I needed it. About three weeks to get the number released, two weeks after the requirement for a phone for work was needed. They say they will reply within 48 hours, but is more like 48 to 60 hours…sometime in the second day after my inquiry. No urgency or proficiency in getting the routine administrative process of porting the number to another provider. They would rather you don’t have phone access let a paying customer leave when their service is no longer required. They promise to get the job done, but it will be a long wait if it happens at all.” (Capterra)

Limited Support Channels

Every business using a software knows how important it is to have a team that is available and reachable if run into problems. Extended wait time to get back to the customer means inevitable damage to business operations. Openphone only offers Email and Knowledge Base as their support channels.

What Does the Reddit Community Have to Say About OpenPhone Challenges?

Why is Emitrr the best OpenPhone alternative?

Advanced Features for Calling and Texting

Emitrr provides a robust set of features for both calling and texting. Using both of these in tandem helps businesses make for a smooth customer experience. Emitrr offers all the essential VoIP features like Call recording, calling, routing, transfer, monitoring, editable IVRs, analytics, and advanced texting features such as group messaging, mass texts, schedule-based texts, automations, sequences, missed calls to texts, and more.

Transparent pricing policy

The pricing of Emitrr is just so that every user can experience Emitrr’s top-notch services. The pricing structure of Emitrr is very transparent and flexible. Emitrr offers the best features and customized services depending on the client’s business needs. You pay for only what you use; there are no hidden charges, binding contracts, setup fees, or hidden fees involved.

Varied Integrations

Emitrr boasts around 1000+ native integrations across different industries such as healthcare, dental, real estate, veterinary, recruitment, and more. Syncing your contacts with your CRM will be a smooth process with Emitrr’s integrations.

Quality Customer Support

Emitrr boasts the best customer support with a stellar 5/5 rating on popular sites Capterra, GetAPP, and SoftwarAdvice.

Here is what customers have to say about Emitrr’s support:

OpenPhone Alternative FAQs

1. What’s better than OpenPhone?

Emitrr is the best OpenPhone alternative in terms of the features, pricing, and support it offers.

2. What is the best calling service?

Emitrr is the best calling service as it also offers advanced texting features along with its top notch calling features.

Conclusion

If you are looking for an OpenPhone alternative that provides you with all-round communication features, transparent pricing, multiple integrations, and the best-in-class customer support you need not look further than Emitrr.

Schedule a call with Emitrr today to see how we can best fit your business needs