4.9 (400+
reviews)
Voice and SMS are one agent, not two products
The same structured information collectors, intent detection, and escalation logic run across both channels, so a conversation that starts as a missed call and continues as a text doesn’t lose context.
AI AGENT
One AI Agent for Every Call and Text Your Business Gets
Emitrr's AI Agent answers phone calls and text messages, understands what the caller or texter actually wants, and takes action — booking an appointment, collecting intake details, screening a lead, or transferring to the right person — all in your existing systems, 24/7.
Voice and SMS, one AI, live on your current number in days.
★ 4.9/5
400+ reviews
HIPAA-compliant
BAA available
Voice + SMS
One connected agent
500+ CRMs & EHRs
Writes directly into your systems
WHAT IT IS
What Is the Emitrr AI Agent?
The Emitrr AI Agent is a conversational AI built to handle both voice calls and text conversations for your business, as one connected agent rather than two separate tools. It's designed to do what a well-trained front-desk or intake team member does: understand why someone is reaching out, ask the right follow-up questions, take action in your scheduling system or CRM, and know exactly when to bring in a human.
It runs on two channels that work together. The voice agent answers inbound calls with natural language, holds a multi-turn conversation, and can also place outbound calls — for confirmations, reminders, or campaigns. The SMS agent carries on two-way text conversations, runs automated cadences (reminders, drips, nurture sequences), and can be triggered by events like a missed call or an unconfirmed appointment.
Both channels share the same structured information collectors — the AI's way of gathering specific fields such as name, date of birth, insurance, medication, or appointment details — across a natural conversation instead of a rigid form. And both write back into the systems your team already runs on, so a booking made by the AI Agent shows up in your EHR or CRM the same way a booking made by your front desk would.
ONE CONNECTED AGENT
Voice and SMS, working as one
Both channels share the same collectors, intent detection, and escalation logic — so a missed call can continue as a text without losing context.
Voice Agent
I'd like to reschedule my appointment.
Absolutely. I found openings Friday at 9 AM and 11 AM.
11 AM please.
Done. Your appointment is rescheduled for Friday at 11 AM.
SMS Agent
Can I move my appointment to Friday?
Sure. I have 9 AM and 11 AM available. Which works better?
11 AM.
✓ Done. You're booked for Friday at 11 AM.
CAPABILITIES
What the AI Agent Can Do
Voice Agent — core features
Natural-language call answering
Acts as an AI receptionist that understands intent and follows configured prompts — not a rigid phone tree.
Multi-turn dialog with structured collection
Gathers specific fields — name, DOB, insurance, medication, appointment details — across a real conversation.
Call transfer and escalation
Transfers to a human on specific keywords or failure conditions, so nothing gets stuck with the AI.
Appointment actions via EHR integration
Creates, reschedules, or cancels appointments directly where EHR write-back is supported.
Outbound dialing
Places automated outbound calls for confirmations, reminders, and campaigns.
Call recording, transcription, and summaries
Every call is recorded, transcribed, and summarized by AI for fast staff follow-up.
Multi-language support
Handles English and Spanish, with translation capabilities for broader language coverage.
Safety and compliance controls
Manages opt-outs, do-not-call handling, and phone-number verification.
Configurable prompts and knowledge sources
Tune the agent's behavior, tone, and fallback messages without engineering resources.
Post-call SMS
Automatically sends booking links, confirmations, or follow-ups by text after the call ends.
SMS Agent — core features
Two-way conversational SMS
Carries multi-turn text exchanges and collects the same structured fields as the voice agent.
Automated workflows and cadences
Runs drips, reminders, and nurture sequences triggered by lists or EHR events.
Intent detection and rule-based routing
Automatically tags messages and routes them into the right folder or team.
Multilingual SMS
Automatic translation for multilingual populations.
Links, forms, and attachments
Sends scheduling links and forms, and supports MMS attachments.
Integration hooks
An SMS reply can trigger a downstream action, such as starting an AI call or updating a contact property.
Programmatic campaign controls
Supports stop-on-reply logic and branching based on how a contact responds.
Opt-out and legal compliance handling
Processes STOP requests and captures consent automatically.
USE CASES
What the AI Agent Solves For
Answering, missed calls & lead capture
Cover every ring and text — after hours, during lunch, and when the front desk is already on another call.
After-hours and missed-call coverage
Answer calls and texts 24/7, collect caller info, and clear the voicemail backlog.
Missed-call triage and lead capture
Turn a missed call into a structured lead (name, reason, callback need) and route it to staff.
Spam and low-intent screening
Filter out spam or low-intent contacts so staff time isn’t wasted.
WHO IT’S FOR
Where the AI Agent Fits Best
The AI Agent performs best in businesses with a high volume of routine, repeatable conversations — scheduling, reminders, refills, screening, and intake — where automating the repetitive share of that volume has clear, measurable ROI.
Healthcare
High volume of routine, repeatable calls; deep EHR integrations enable real booking and refill actions; matches HIPAA compliance needs.
Pharmacy and Rx workflows
Clear ROI automating “is my prescription ready?” volume and refill flows, with secure, timely patient notifications.
Staffing and recruiting
Natural fit for AI voice and SMS candidate screening, bulk outreach, and automatic tagging/assignment.
Behavioral health and community clinics
Handles intake qualification, appointment scheduling, follow-up surveys, and after-hours continuity for limited staff.
Urgent care, telehealth, and weight-management
High value from outbound AI calling (form recovery, eligibility screening) and two-way SMS to drive conversions.
Home services, mitigation, and restoration
Excels at structured emergency intake (address, damage type, insurance) and routing urgent events to dispatchers.
Insurance agencies
Automates prospecting calls, collects qualification data, and transfers hot leads to reps.
Multi-location groups and MSOs
Centralizes reactivation, recall, and multi-location routing consistently across dozens of locations.
By specialty (healthcare)
Dental
Recall and hygiene visit scheduling, new patient intake
Physical Therapy
New patient booking across multiple locations, rebooking cancellations
Orthopedics
Reducing no-shows through proactive rescheduling calls and texts
Pediatrics
Handling parent calls for scheduling, forms, and general questions
Dermatology
Managing high call volume for cosmetic and medical appointment requests
Urgent Care
Speeding up check-in and triage-style intake questions
Chiropractic
Filling last-minute cancellations automatically
Veterinary
Booking and rebooking pet visits without tying up front-desk staff
Primary Care
Managing high daily call volume across scheduling, refills, and referrals
INTEGRATIONS
Works Inside the Tools You Already Use
The AI Agent’s value comes from where its output lands. Bookings, reschedules, cancellations, and refill requests write back into your existing EHR or CRM, so the AI Agent extends your current system instead of creating a second one.
Athenahealth
eClinicalWorks
DrChrono
Spry
Tebra
Curve Dental
Dentrix
HubSpot
Zapier
ZipRecruiter
Indeed
- The AI Agent checks live availability before offering an appointment time.
- Bookings, reschedules, cancellations, or refill requests are created directly in the connected EHR or CRM where write-back is supported.
- Where direct field write-back isn’t available, the AI Agent still logs a structured, actionable record (transcript, summary, and captured fields) so staff aren’t starting from scratch.
WHY EMITRR
Why Businesses Choose Emitrr’s AI Agent
Emitrr’s AI Agent is built as the front door to a full communications platform, not a standalone bot bolted onto your phone line.
Built for EHR/CRM-connected workflows
Appointment actions, refill requests, and intake data are designed to write back into the systems your team already works in — Athenahealth, eClinicalWorks, DrChrono, Spry, Tebra, and more — rather than living in a separate AI dashboard.
Compliance and safety controls are native
Do-not-call handling, opt-outs, phone-number verification, and HIPAA-aligned workflows are built into the agent’s core behavior — not an add-on.
One inbox with the rest of Emitrr
Calls and texts the AI Agent handles sit in the same conversation thread as your team’s manual texting, faxes, forms, and reviews, so anyone picking up a conversation sees the complete history.
Escalation is rule-based and predictable
Transfers happen on defined keywords or failure conditions, so your team can trust which conversations the AI keeps and which ones it hands off.
AI + HUMAN
AI when it can. Humans when it should.
Transfers happen on defined keywords or failure conditions, so your team can trust which conversations the AI keeps and which ones it hands off.
AI Agent
→
Understands
intent
intent
→
Needs
human?
human?
→
Human
TRUST & COMPLIANCE
Built for Compliance-Sensitive Conversations
Because the AI Agent regularly handles PHI and other sensitive information, particularly in healthcare, compliance is designed into the agent’s behavior, not layered on afterward.
HIPAA-aligned workflows, BAA available
The AI Agent is trained for HIPAA-sensitive conversations with compliant scripting logic, and a Business Associate Agreement is available for healthcare customers.
Do-not-call and opt-out handling
Built-in safety controls manage do-not-call lists, STOP-request processing, and consent capture automatically, for both the voice and SMS agent.
Phone-number verification
Reduces the risk of spam, spoofed numbers, or misrouted conversations.
Full audit trail
Every call and text is logged with a transcript, recording (for calls), and AI-generated summary for compliance review and staff follow-up.
Encryption in transit and at rest
All platform communications use TLS 1.2+ in transit; stored data is encrypted with AES-256.
SOC 2 Type II audited
Emitrr is independently audited on security, confidentiality, process integrity, availability, and privacy.
Role-based access control
Access to conversations and records is scoped to what a staff member’s role requires.
AWS infrastructure
Hosted on Amazon Web Services with redundancy across Availability Zones (RTO of four hours, RPO of one hour or less).
HIPAA-aligned workflows, BAA available
Do-not-call and opt-out handling
Phone-number verification
Full audit trail
Encryption in transit and at rest
SOC 2 Type II audited
Role-based access control
AWS infrastructure with defined recovery objectives
CUSTOMER STORY
Real Results From Businesses Using the AI Agent
Apex Physical Therapy and Rehabilitation ran all four clinics off a single shared phone line. After deploying Emitrr’s AI Agent, they recovered missed-call revenue, cut manual callback work, and saved 55+ staff hours a month.
Read the full Apex Rehab story →APEX REHAB
How Apex Rehab turned missed calls into $50K in revenue
Four locations — Houston, Sugar Land, Missouri City, and Katy — one connected AI workflow. Every missed call represented roughly $75 in lost appointment value.
$50K
Recovered revenue
55+
Staff hours saved / month
4
Locations connected
4.9/5
Average rating across 400+ reviews
1,000+
Customers using the Emitrr platform
High volume
Handles simultaneous call traffic without added staffing
PRICING
Simple, Usage-Based Pricing
The AI Agent is priced around how you actually use it — voice and SMS volume, not a flat per-seat fee — so cost scales with the conversations it’s actually handling.
- No credit card required to start
- Flexible, usage-based pricing across voice and SMS
- Bundled with Emitrr’s texting, scheduling, and phone products, or added on to your existing plan
FAQS
Frequently Asked Questions
They’re two channels of the same AI Agent. The voice agent answers and places phone calls, while the SMS agent handles two-way texting and automated cadences. Both use the same structured information collectors and can hand a conversation off to each other — for example, sending a post-call text with a booking link.
Where your EHR or CRM supports write-back, the AI Agent creates, reschedules, or cancels appointments directly. Athenahealth, eClinicalWorks, DrChrono, and Spry are among the supported systems. Where direct write-back isn’t available, it still captures a structured, actionable record for staff to act on quickly.
Both. It answers inbound calls and texts, and it can place automated outbound calls or texts for confirmations, reminders, recall campaigns, and candidate or lead outreach.
Yes. It’s built with HIPAA-aligned workflows, compliant scripting logic, and a BAA is available for healthcare customers. Do-not-call handling, opt-outs, and consent capture are built in for both channels.
English and Spanish are natively supported, with translation capabilities available for broader multilingual coverage — useful for multi-location or multilingual populations.
Transfers are rule-based, triggered by specific keywords or failure conditions you configure, so escalation is predictable rather than left to guesswork.
Healthcare practices, pharmacies, staffing and recruiting agencies, behavioral health clinics, urgent care and telehealth, home services and restoration companies, insurance agencies, and multi-location groups see the strongest fit — largely because they handle a high volume of routine, repeatable conversations.
Most businesses can be live within days. Setup involves configuring prompts, knowledge sources, and fallback messages — no developer resources required.
GET STARTED
Ready to put your calls and texts on autopilot?
See how Emitrr AI Agent can work for your business — live on your current number in days.