Why Do You Need to Integrate Software Solutions to Boost Patient Engagement Levels for your Dental Care Practice? Since the passage of the American Recovery and Reinvestment Act made electronic health records (EHR) mandatory, healthcare providers have seen an influx … Read More
Admittedly, there are more financial barriers to dental care than other kinds of healthcare, and, consequently, an estimated 37 million Americans don’t have dental insurance. But as technology improves over time, so do the possibilities for dental innovation. This is expected … Read More
Introduction Reducing no-shows and keeping appointment slots booked are probably some of the most painstaking things in a healthcare practice. To keep your practice up and running, you need your patients to show up. Appointment reminders will help you curb … Read More
Reminders are a great way to ensure that your patients are well informed about their upcoming appointments.If you run your own healthcare practice you probably detest no-shows and cancellations, as you know how much loss of revenue they generate. So, … Read More
Being greeted with a pen and paper and a clipboard is probably one of the most frustrating parts of visiting a healthcare practice. Even when all other industries seem to have taken a shift by embracing technology, the healthcare industry … Read More
What are appointment reminders? With everyone being busy and occupied in one’s life, it is only natural that few important things slip from the crack and down into oblivion. As dramatic as that might sound, it holds true as most … Read More
The age-old adage ‘customer is king’ has stood the test of time because treating the customer as a king has always produced favorable results. Keeping this in mind, it has become very important for contact centers to provide quality service … Read More
Table of Contents Introduction to call pop Call pop is a feature that displays important caller and account information about a customer on the call center agent’s screen. It is an important functionality for businesses that seek to improve the … Read More
Table of Contents After Call work is the work performed by an agent after a customer interaction. It typically includes tasks such as keying activity codes, updating customer databases, filling out forms, initiating outbound contact and similar tasks that needs to … Read More
20 Women Leaders in Eye Care Women have been increasingly filling up the Optometry College Seats, accounting for about 50% of the total student enrollment. However, there has been a significant gap in the percentage of women taking up leadership … Read More
Table of Contents Introduction When one hears ‘patient experience’, they automatically think of the experience of the patient with their doctor. While this criteria,without any doubt, reigns supreme over any,it is surely not the only one which would ensure a … Read More
What is AHT (Average Handle Time) and how can you reduce it? Table of Contents Introduction to AHT Time taken to resolve a customer query is of the utmost essence when it comes to call centers. Valuing your callers’ as … Read More
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