Call Centre KPIs KPIs or Key performance indicators can be seen as the guiding light for any call centre. They help the call centre perform at its best by providing valuable insights. These insights cover various aspects of performance … Read More
Abandoned Calls What are Abandoned Calls? Abandoned calls are calls which are abandoned or disconnected by the caller before reaching/connecting with the agent. Call may have been abandoned by the caller due to excessive wait time in the queue or … Read More
What is an Automatic Call Distributor? If you are in the call centre business, ACD is a term you must have familiarized yourself with.It is ,after all, the backbone of any call centre and is one of the call centre … Read More
Gone are the times when people had the time and energy to visit the clinic to book appointments or even call for that matter. These days people want to book things on the go. It takes some amount of space … Read More
What is Contact Centre Terminology? Contact Centre Terminology or simply put Call Centre Terminology is a list of contact centre terms that are … Read More
What can leaders in the dental industry learn from settlers of catan? Last month, Our team at Emitrr spent some time at my place in New Jersey and for those of you who don’t know, we all enjoy board games. … Read More
Table of Contents What are Google Reviews? If you want to visit a restaurant or are looking to avail a service what do you usually do? You go online and do a local search or search on Google Maps, right? … Read More
Communication is the key when you are running a dental practice. Imagine a working mother calling to book an appointment for her kids during her break and the phone goes unanswered or a patient in pain trying to get a … Read More
If you are running a dental clinic, your need to ensure that you have an exceptional dental answering service. Why? People call in all the time with dental issues. You don’t know what is going on at the other end. … Read More
Emitrr’s DSO’s to know in 2020 list reveals the 31 young, resilient DSO’s where America’s dental graduates should want to work now. 2020 has been a year of upheaval as the COVID-19 pandemic swept across the globe, upending both business … Read More
Dental office text messaging: 10 ways to use text messaging for your dental office Table of Contents Introduction to dental office text messaging With the majority US population using text messaging for both personal and professional purposes, it is quite … Read More
Whether you like it or not, communication over the phone is here to stay. Even when businesses all around the world tend to be picking up more technologically advanced means of communication, the phone call remains one of the most … Read More
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